Courier.com·May 29Why AI Agents Use Your CLI Better Than Your MCP ServerGive an agent a command-line tool it has never seen, and it works out how to use it on its own. That tells you something about where tool…
Courier.com·May 28Is the Journey Builder Dead?Describing a journey just replaced building one. The canvas isn’t dead, but its old job is.
Courier.com·May 21Five Ways Courier Just Made Messaging Feel Like CodeAI agents, a Journeys API, branching environments, a redesigned Console, and deeper styling. May was a big month.
Courier.com·Apr 22The Future of Customer Journey IntelligenceFor fifteen years, a “customer journey” meant a diagram. Boxes, arrows, if/then branches. A team would sit in a conference room, whiteboard…
Courier.com·Apr 16Growth loops fail without user messages.Notes on how Dropbox, Uber, SurveyMonkey, and Anthropic actually run the loops everybody talks about
Courier.com·Apr 8I Shipped a Product Notification Across Four Channels From a Park BenchI designed, re-designed, tested, and shipped a multichannel product notification across email, Slack, push, and SMS using nothing more than…
Courier.com·Mar 12Notifications went omnichannel. The tooling… not so much.Most teams start with email notifications through something like Resend. Then push gets added. Then SMS. Then someone wants Slack and…
Courier.com·Feb 19Transactional vs. Marketing NotificationsWhat Actually Matters Across Email, Push, and SMS
